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The feature that enables users to manage customer interactions directly from the interface is screen popping integration. This functionality allows for automated pop-up windows on a user’s screen when a call or interaction is received, providing relevant information about the caller. This can include details from a CRM or other databases, allowing users to respond more effectively and personalized when engaging with the customer.

By having immediate access to customer data and context, users can manage calls and interactions more efficiently, leading to improved customer service and satisfaction. This direct integration helps streamline workflows and aids in better communication with clients.

The other features, while useful in their own right, do not provide the same level of immediate interaction management. General call logging records the interaction but does not enhance live engagement, onboarding new users is about user setup and training, and scheduling meetings primarily focuses on arranging future interactions rather than managing active ones.